SUPPORT  FAQ

    

1. Why do I buy a license ?
Our content is protected by DRM technology so that it plays on the PC  it is downloaded to. When you initially play the windows media file, it checks  our system to see that a license has been purchased.  When it detects that it has not it presents you with a payment window (Play n Pay). After payment is processed,  a license is delivered to your PC behind the scenes. Whenever you play the windows media file it checks the license to see if you are an authorized user, without going to our system.  The license is a key that unlocks security.
 

2. What if my hard disk is replaced or formatted,  do I have to buy a new license ?
NO.  Your license may be backed up into a file on your PC and saved  on a CD for safekeeping.  We also provide customer support for all our purchases and will work with clients that lose content.
 

3. How do I backup my licenses ?
Open Windows Media Player and select tool, and Manage Licenses.  Only unlimited play purchases can be backed up. Contact customer  service if you lose a rental license.
 

4. I bought a new PC.  How do I get my videos to work on the new PC ?
You can restore a backup to the new computer.  When you purchase a license for unlimited plays we allow it to work on up to 4 computers. 
 

5. I changed my system clock to try and get old rentals to play (I cheated) and now none of my rental videos will play, even the rentals that are still active ?
That is our security disabling all content.  When the clock is changed back to the correct date and time the Content will work again.
 

6. When I play a video the license server payment window says Page not found ?
You must be connected to internet when acquiring a license, or your firewall may be preventing access to 1.licenseserver.com
 

7.  What can I do about video problems, such as if green or pink lines appear on the video, flickering or choppy video, the Player stops responding when playing video, and so on?

Check for updates for the driver software for your graphics adapter and Microsoft DirectX® from the Windows Update page.

If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series or later, do the following:

  1. On the Tools menu, click Options, and then click the Performance tab.
  2. In the Video acceleration area, move the slider to turn down or turn off video acceleration.